Responsible gaming

Home
Help
Responsible gaming
Voluntary self-exclusion

Responsible gaming > Voluntary self-exclusion

Can I request a game exclusion?

You can request a voluntary permanent game exclusion at any time from your game account, in the "Responsible gaming" or use the designated form, fill it out and send it back to us at [email protected].

Once the request has been made, you will receive by e-mail the confirmation of the self-exclusion and with instructions on how to recover your balance. In the case of a provisional gaming account, it will be possible to withdraw only any sums deposited net of winnings in accordance with the legal provisions (Art. 52 para. 3 OGD), after any verification of the identity of the User and the recipient of the payment account. by Swiss4Win.

The self-exclusion can be lifted by the casino if you make a specific and justified request. The revocation request may be submitted once at least 3 months have elapsed from the date of exclusion. Before lifting the game exclusion, it will be verified that the conditions for an exclusion, according to the law, are not met (LGD).