Responsible Gaming

Social measure contacts


To prevent any danger, Swiss4Win provides players with prevention measures and tools which can be easily found at any time on the website and in the player’s game account in the “Responsible gaming” section.

If you wish to report any changes in the behaviour or in the financial situation of someone caused by gambling, whether it concerns a family member, a friend or an acquaintance, you can contact our team in charge of social concept:

  • by e-mail to [email protected]
  • by phone to +41 (0)79 964 31 23 for Italian
  • by phone to +41 (0)79 679 46 35 fot French and German
  • to the address:
    Casinò Lugano
    Via Stauffacher 1 
    6901 Lugano 

Person in charge of social concept: Giovanna Bernaschina
E-mail address: [email protected] 

Telefono Amico (Anonymous phone counselling)
Visit the website or call the 143
(At your disposal 24 hours a day, 365 days a year)

Gruppo Azzardo Ticino (Gat-P)
Phone n.: 0800 000 330

German –
French –
Or write an email to [email protected]

Phone n.: 0800 040 080

Phone n.: 0800 801 381

Phone n.: +41 (0)31 376 04 01


Moreover, the Gruppo Azzardo Ticino – Prevenzione (GAT-P) and the Istituto di Ricerca sul Gioco d’Azzardo (IRGA) cooperate with cantonal and municipal institutions to coordinate the Social Concept measures by providing specialized consultations about gambling addiction. 

For further support, please visit the website