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Lifting of exclusions

Responsible gaming > Lifting of exclusions

How can I ask for my game exclusion to be lifted?

The game exclusion in the “Responsible Gaming” context can be lifted only after an explicit request of the person concerned and only if the reason that determined the game exclusion no longer exists.

In accordance with Art. 84 OGD par. 1, the lifting of the voluntary gambling exclusion can only be requested once the minimum period set at the time of the exclusion (3 months) has passed. The request shall be made by sending the voluntary gambling exclusion lifting request form to the e-mail address [email protected], whereas for the lifting of the forced gambling exclusion no time limit is in force.

To access the exclusion-lifting form, click here.